Hi guys! If you are having trouble accessing a crochet or knit pattern that you purchased from Etsy, you have come to the right place. This tutorial will walk you through how to find and download your pattern or digital file from Etsy, along with how to contact the shop owner if you cannot access your digital download.
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Step 1: Signing into your Etsy Account
Sign into your Etsy account from an Internet Browser, like Safari, Google Chrome, Microsoft Edge, Firefox, etc. This process will not work on the Etsy app. The Sign In button is located at the top-right corner of the screen, beside the Cart button.
Enter your email address and password, or sign in with your Google, Facebook, or Apple account.
Step 2: Access Your Purchases
Click the drop down menu under your profile photo (in the top-right corner), and select Purchases and Reviews.
Step 3: Download Your Digital Files
In the Purchases and Reviews section, you’ll see a list of all of your purchases. Scroll through to find the crochet/knit pattern you want to download. There will be a black Download Files button, to the right of the pattern.
Once you click this button, you will be taken to a Downloads screen, with your order number, a message from the shop owner, and your crochet/knit pattern.
Click on the Download button beside the pattern to download your digital files.
Having Trouble Downloading or Accessing Your File?
Etsy is known for its glitches; trust me. 90% of the emails and messages that I receive from customers are because of downloading issues. So if you have trouble accessing your digital download, you are not alone.
The best way to get help in solving this issue, is to reach out to the shop owner. You can do this one of two ways:
- Beside your purchase, there should be a “Help with Order” button. Once you click it, you’ll be taken to a help request form that you can fill out, leaving a detailed message for the seller.
2. On the main page of the seller’s shop, you’ll see a “Contact” button underneath their profile picture in the top-right corner of the screen. Click the button, and send them a detailed message explaining the issue.
Writing a Message to the Seller
When writing a message to the seller, please try to be polite. Sellers understand that this is frustrating for you. Heck, they are frustrated too because they want you to be able to receive your crochet/knit pattern without any hassel. Unfortunately, this is a glitch in the Etsy platform, not the seller’s, so please keep this in mind when writing your message.
Example Message:
Hi there!
I purchased a (insert product name here) from your shop on (insert date of purchase here), and I haven’t been able to access my download. I’ve tried downloading it through the link I received in my confirmation email, as well as through the Purchases and Reviews section of my account, but have been unsuccessful. Would you mind sending a copy of the pattern to my email address (insert email address here)? Also, here is my order number for reference (this is optional, but insert order number here). I really appreciate your help. Thank you!
Sincerely,
(Insert your name here)
Some Crochet Patterns You’ll Love:
I hope this helps you download your digital files from Etsy with ease!
Sincerely,
Dayna
